Working with the Global Citizenship Foundation Support

Working with Our Support

When working with the Support team, we might ask you for specific information to help our team find answers for you faster. If you’re experiencing an issue or problem, we recommend sharing the information below with our team for efficient resolution.

1. Share Clear Details

Problem details play an important part in ensuring timely resolution to technical challenges. If you have a specific question or need further troubleshooting, please make sure that you clearly describe the problem you are having and share any additional information about your problem, if possible. 

2. Email address

When reporting issues specific to an institution, let us know the name of the school, your role, and cohort details for a faster investigation.

3. Screenshots

A picture is worth a thousand words! If you are getting any errors, it can clearly describe the issue you're experiencing. Sharing screenshots often helps our customer care experts identify the issue's source faster.